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Averil George Commissioner

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Office of the Commissioner

Commissioner's Message

Welcome to the Department of Human Services website, where we are thrilled to offer you a valuable resource that highlights the multitude of programs and services, we extend to the wonderful people of the Virgin Islands. As your Commissioner, I want you to know that we hold you, our clients, close to our hearts. Your well-being is our top priority, and delivering exceptional service is at the core of our mission as a government agency.

“Through this online venue, we hope to continue our unwavering commitment to enhancing the quality of life for individuals and families with diverse needs. Our grand vision is to emerge as a public sector agency that empowers individuals and families on their journey toward self-sufficiency, with a delivery system of services that is as seamless as a warm welcome.”

Averil George Commissioner

“Working Together to Make a Difference”

Senior Leadership

Carla Benjamin, Assistant Commissioner

Denelle Baptiste, Assistant Commissioner

Lydia Magras, Chief Financial Officer

Sean Georges, Deputy Commissioner, Operations

Michael Trotman, Deputy Commissioner, Human Resources & Labor Relations

Program Objectives:

Clinical Aspects
Ensure that the Clinical staff of the agency comply with the regulatory requirements of a group practice including but not limited to documentation, coding & billing of professional fee reimbursement, HIPAA, Fraud & Abuse Laws, and other local and federal regulations. This mission will be accomplished through educational workshops, clarification of specific regulatory issues, and internal reviews/audits of all departmental clinical areas.

Research Compliance
The Director of Clinical Compliance will ensure that DHS programs comply with the regulatory requirements of collecting clinical outcomes including but not limited to financial management associated with the Department of Human Services grants, Human Research Protection Regulations, Financial Conflicts of Interest, and other grant reporting requirements. This mission is accomplished through Process Audits, Regulatory Audits, and Financial Audits.

Internal Audit

Provide a wide range of quality audit services to Department of Human Services (DHS) consumers (children, seniors, and /or families)
The audits performed by the Director of Clinical will appraise the potential clinical risks associated with various activities and the effectiveness and application of appropriate controls to limit those risks.

The types of audits provided by Internal Audit fall into three main categories:

Children Youth & Family

Clinical Compliance Goals for 2007

Senior Citizen Affairs
[A] Data Infrastructure System

  [B] Chronic Disease Management
  [C] State Pharmaceutical Assistant Program (SPAP)

Public Health Policy Advisor

Criminal Victims Compensation Commission

The Criminal Victims Compensation Commission provides monetary assistance to innocent victims of violent crimes which include the expenses of pain and suffering, medical bills, funeral/burials, and additional lost earnings.

Pursuant to Virgin Islands Code Title 34, Chapter 7, Sections 151-179, the Commission was established in 1968 and operates under the auspices of the Office of the Commissioner. Members of the Commission Board include the Department of Human Services Commissioner, as the Executive Secretary, the Attorney General and The Commissioners of Health and Public Safety.

In fiscal year 2005, 56 new claims were reported to this office. Forty one were approved and five were denied. After closing twelve claims, this office ended the year with expenses totaling $315,612.80.

Virgin Islands Interagency Council on Homelessness

“Charting the Course to End Chronic Homelessness in the U.S. Virgin Islands”

The Virgin Islands Interagency Council on Homelessness (VIICH) was established within the Department of Human Services by an Executive Order of Governor Charles W. Turnbull and serves as the single Territorial resource for homelessness planning and policy development.

The council is responsible for advising the Governor and the Legislature on issues related to the problems of persons who are homeless or at risk of becoming homeless and provide recommendations for joint cooperative efforts and policy initiatives in carrying out programs to meet the needs of the homeless.

The VIICH is also responsible for implementing a ten-year plan to end chronic homelessness with emphasis on preventing and ending chronic homelessness by the year 2012.

The council is composed of twenty-six (26) members appointed by the Governor and the Commissioner of Human Services serves as Chairperson.

Interagency Council Membership:
The VIICH collaborates with and maintains on-going interaction with the Continuum of Care (CoC) to provide support and assistance in the application process. The Council meets at least once quarterly. Members serve a three year term and may be reappointed.
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